Cancellation Policy

Last modified on 20 Apr 2017

This Cancellation Policy applies to the booked tours in Moscow, St. Petersburg and Golden Ring cities.

 

Guiding fee / private transport

If you cancel:

  • 10 days or more before the start of the tour:  no cancellation fee
  • between 10 and 3 days before the start of the tour:  75% cancellation fee
  • less than 3 days before the start of the tour:  100% cancellation fee

 

Kremlin / Armoury Museum / Peterhof / Catherine Palace Admissions

If you cancel:  

  • 32 days or more before the start of the tour:  no cancellation fee
  • less than 32 days before the start of the tour:  100% cancellation fee

 

Hermitage Admissions

If you cancel:

  • 15 days or more before the start of the tour:  no cancellation fee
  • less than 15 days before the start of the tour: 100% cancellation fee

 

Bunker 42 Tour / Stalin Bunker Tour

If you cancel:  

  • 15 days or more before the start of the tour:  no cancellation fee
  • less than 5 days before the start of the tour:  100% cancellation fee

 

How to cancel a tour

If you would like to cancel your tour(s) please notify us about it as soon as possible via email info@pradiz.com.

Please make sure your email has reached us – we will confirm the receipt as soon as we get it.

We will pay back an amount due within next few business days.

Have a question?

Please view our FAQ  or  contact us.